Privacy Policy

 

Last Updated: November 27, 2023

At Tynos AI, Inc. (“Tynos.io,” “we,” “us,” and “our”), we offer a generative productivity platform specifically designed to assist clients in transforming their businesses through the use of generative AI technology.

We are committed to respecting your privacy and ensuring the security of any information we collect from you or about you. This Privacy Policy outlines our practices regarding personal data (“Personal Data”) that we gather when you utilize our applications and services (collectively referred to as “Services”) or when you access our website at Tynos.io (the “Website”). It is important to note that this Privacy Policy does not extend to content that we process on behalf of our business offering customers.

 

1. A Summary of The Policy

 

 

Collection of Personal Data – We primarily collect your Personal Data during the registration and login processes for our Services, as well as through your interactions with our website.

Purposes of Personal Data Use – Personal Data is collected for various business purposes, which are further detailed in the section titled 'The Purposes of Use of Your Personal Data' within this privacy policy.

Sharing Personal Data with Third Parties – We share information with our service providers as necessary to facilitate our business operations. Information may also be disclosed during changes to our corporate structure and with our affiliated entities.

Your Privacy Choices and Rights You may opt-out of our mailing lists and cease using our website at any time.

Information Security - We implement technical and organizational measures to safeguard your Personal Data from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Cross-Border Data Transfers – We utilize cloud-based services for data storage and processing in the United States and the European Union, and may store data at additional locations at our discretion, in compliance with applicable laws.

Data Privacy Framework Notice – Tynos.io complies with the EU-U.S. Data Privacy Framework Principles regarding the collection, use, and retention of personal data transferred from the European Union, the United Kingdom, and Switzerland to the U.S.

Aggregated and Analytical Information - Aggregated data is anonymized. We employ standard analytical tools for legitimate business purposes.

Provisions for EEA, UK, and Swiss Residents – For Personal Data processed while you are in the EEA, additional terms apply concerning your rights as a data subject under EEA data protection laws.

U.S. State Law Disclosures – If you reside in certain U.S. states, you possess specific privacy rights.

Children's Information - Our Services are not intended for children under 13 (or any other age stipulated by local laws), and we do not knowingly collect Personal Data from children.

Data Retention and Deletion – We retain various types of Personal Data for differing periods, based on the purposes for processing the information, our legitimate business interests, and legal requirements.

Changes to This Privacy Policy – We will periodically update this privacy policy and provide appropriate notice. Please read more for details.

Contact Us – For inquiries, please reach out to: contact@tynos.io

 

‍

 

2. Personal Data We Collect

 

The categories of Personal Data we collect and process are determined by your interactions with us, our Services, and the requirements of applicable law. We gather information that you directly provide, data that we automatically collect during your use of our Services, and information from external sources, including third-party services and organizations, as outlined below.

A. Information You Provide Directly to Us

We collect the following Personal Data that you provide directly to us.

 

Tynos.io Account Holders

 

Account Creation: When you create an account, we collect your name and email address. If you choose to sign in to the Platform using your Google account, we gather the following information associated with your Google profile: your name, email address, and profile picture.

User Content: While utilizing our Services, we collect Personal Data that may be included in your prompts, files you upload, or feedback you provide regarding our Services (“Content”).

Purchases: Should you opt for the “Pro” version of our Services, you will be requested to provide your payment information. All transactions made through our Services are processed by third-party payment processors. We do not directly collect or retain any payment card information entered through our Services; however, we may receive information related to your payment methods (e.g., billing details).

• Surveys: Occasionally, we may reach out to invite you to participate in surveys. If you choose to participate, you may be asked to provide certain information, which could include Personal Data.

• Sweepstakes or Contests: In the event that we organize a sweepstake or contest, we will collect specific Personal Data such as your name and email address if you decide to participate. Please be aware that in certain jurisdictions, we are obligated to publicly disclose the information of sweepstakes and contest winners.

 

 

Website visitors

 

When you reach out to us through our website—whether to request a demonstration of our services, subscribe to our newsletter, or for any other inquiries—we will collect and process any personal data you provide, such as your name, phone number, and email address. Additionally, we will gather any personal data shared during our communications, including through our messaging platform.
 
• Interactive Features: We, along with others utilizing our services, collect personal data that you submit or make available through our interactive features (such as collaboration tools, messaging and chat functions, commenting capabilities, forums, blogs, and social media pages). Any information shared in the public areas of these features will be considered "public," unless otherwise dictated by applicable law, and will not be subjected to the privacy protections stated herein. 
• Conferences, Trade Shows, and Events: We collect personal data from individuals when we participate in conferences, trade shows, and other events.
• Business Development and Strategic Partnerships: We gather personal data from individuals and third parties to evaluate and pursue potential business opportunities.

 

• Job Applications.

If you are submitting a job application or inquiry, we kindly request that you provide personal data to facilitate the evaluation of your application. The absence of this information may limit our ability to consider you as a candidate effectively. All information is provided voluntarily, and you have the discretion to determine the extent of the information you share with us. The types of data collected from job applicants include: your first and last name, email address, phone number, home, postal, or other physical addresses, additional contact information, job title, occupation, industry, personal interests, CV, work permit or visa details (if applicable), educational background, employment history, referrals and references, job preferences, and any other relevant information you wish to provide.

B. Information Collected Automatically

 

The following Personal Data is automatically collected when you utilize our Services and Website through the use of cookies and similar tracking technologies:

This includes your Internet Protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, browser or device information, location data (including approximate location derived from your IP address), and information regarding your Internet Service Provider (ISP). Additionally, we gather details about your interactions with our Services and Website, such as the pages you visit before, during, and after your usage, the links you click, the types of content you engage with, and the frequency and duration of your activities, alongside other relevant information regarding your usage patterns. Furthermore, we obtain information that others provide about you while using our Services, including comments and tags that mention you.

We utilize cookies and similar tracking technologies to process the aforementioned Personal Data to streamline your login experience, facilitate Website and Services activities, analyze performance and marketing efforts, and to personalize your experience. We also employ standard analytics tools as delineated in the section titled “Aggregated and analytics information” of this privacy policy.

 

Please review Section 5 below for an overview of your options regarding these technologies.

C. Information Collected from Other Sources

We may gather information about you from a variety of sources, including third-party services and organizations. For example, if you engage with our Services through a third-party application, such as an app store, third-party login service, or social networking platform, we may collect information from that application, as permitted by your privacy settings.

3. The Purposes of Use of The Personal Data

 

We utilize the Personal Data we collect for the following purposes: to deliver our Services and Website, including:

• Managing your information and accounts;

• Providing access to certain areas, functionalities, and features of our Services and Website;

• Offering customer or technical support; and

• Communicating with you regarding your account, activities on our Services, and any changes to our policies.

 

 

• To advance our legitimate interests, including direct marketing, research and development (including marketing research), network and information security, and fraud prevention;

• To identify security incidents, protect against malicious, deceptive, fraudulent, or illegal activities, and hold those responsible accountable;

• To assess interest and engagement with our Services and Website;

• For short-term purposes, such as contextual customization of advertisements;

• To enhance, upgrade, or improve our Services;

• To create new products and Services;

• To maintain internal quality control and safety;

• To authenticate and verify individual identities;

• To troubleshoot, identify, and correct errors within our Services;

• To conduct audits and other compliance activities;

• To uphold our agreements and policies; and

• To fulfill our legal obligations.

• Subject to your consent, where required by applicable law, we may send you emails or other communications and/or newsletters about our company or Services, including through our service providers. You may unsubscribe from our mailing list at any time by clicking the unsubscribe link provided in the message.

We will process, use, retain, and share Personal Data solely for the purposes outlined in this privacy policy and only when it is reasonably necessary and proportionate to achieve the purposes for which such information was collected and processed.

To the extent relevant and feasible, we will strive to keep Personal Data accurate, complete, and up to date.

• To pursue our legitimate interests, including direct marketing, research and development (such as marketing research), network and information security, and fraud prevention;

• To identify security incidents, protect against malicious, deceptive, fraudulent, or illegal activities, and take legal action against those responsible;

• To assess interest and engagement with our Services and Website;

• For short-term, transient purposes, such as contextual customization of advertisements;

• To enhance, upgrade, or improve our Services;

• To create new products and Services;

• To ensure internal quality control and safety;

• To authenticate and verify individual identities;

• To troubleshoot, identify, and correct errors within our Services;

• To conduct audits and undertake other compliance activities;

• To uphold our agreements and policies; and

• To fulfill our legal obligations.

• Subject to your consent, where required by applicable law, we will send you emails and other messages and/or newsletters regarding our Services, which may be facilitated through one of our service providers. You can unsubscribe from our mailing list at any time by clicking the unsubscribe link in the message.

We will process, utilize, retain, and share Personal Data solely for the purposes outlined in this privacy policy and only when reasonably necessary and proportionate to achieve the objectives for which the information was collected and processed.

To the extent feasible and relevant, we will strive to maintain Personal Data that is accurate, complete, and up to date.

 

4. How We Share Personal Data With third parties

We disclose your Personal Data to third parties for various business purposes, including the provision of our Services, safeguarding our interests or those of others, and in the event of significant business transactions such as a merger, sale, or asset transfer, as detailed below. These third parties are permitted to utilize the data solely as needed to achieve the purposes for which the Personal Data was collected in accordance with this privacy policy and under stringent conditions.

A. Disclosing information to third parties to facilitate the delivery of our services.

 

The categories of third parties with whom we share Personal Data are outlined below.

• Service Providers. To assist us in fulfilling our business operations and performing specific services and functions, we provide Personal Data to vendors and service providers. This includes providers of hosting services, cloud services, various information technology services, email communication software, and web analytics services, among others. These parties are authorized to access, process, or store Personal Data solely in accordance with our instructions while executing their responsibilities on our behalf.

• Other Tynos.io Users at Your Direction. When utilizing the Services, including Tynos.io’s interactive features, you may direct Tynos.io to share certain information with other Tynos.io users within the same virtual workspace. This information may include Personal Data about yourself, along with details regarding your work and your usage of the Services.

• Share Content with Friends or Colleagues. Our Services provide a variety of tools and functionalities. For example, we offer the capability for you to share information about your friends or colleagues through our referral services. These services enable you to forward or share specific content with a friend or colleague, such as an email inviting them to use our Services.

• Affiliates. We share your Personal Data with our company affiliates, defined as entities that control, are controlled by, or are under common control with Tynos.io. This sharing is conducted for our administrative purposes, including activities such as IT management, enabling them to provide services to you, or to support and enhance the Services we offer.

 

• Advertising Partners. We share your Personal Data with third-party advertising partners. These third-party advertising partners may set technologies and other tracking tools on our Services to collect information regarding your activities and your device (e.g., your IP address, cookie identifiers, page(s) visited, location, time of day). These advertising partners may use this information (and similar information collected from other services) for purposes of delivering personalized advertisements to you when you visit digital properties within their networks. This practice is commonly referred to as “interest-based advertising” or “personalized advertising.”

B. Sharing with third parties to protect usor Others

"We will disclose Personal Data in response to valid requests from public authorities, including those related to national security or law enforcement obligations. Additionally, we will utilize or disclose users' Personal Data to protect or assert our legal rights, in compliance with relevant laws."

C. Disclosure in the Event of Merger, Sale, or Other Structural Change

In the event of a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, asset purchase or sale, or the transition of services to another provider (collectively referred to as a “Structural Change”), your Personal Data may be sold or transferred as part of this Structural Change, contingent upon the receiving entity's compliance with this policy.

‍

5. Your Privacy Choices And Rights

 

• Email Communications. You may opt-out of our mailing list at any time by clicking the unsubscribe link provided at the bottom of our emails. Please be aware that you will still receive transaction-related emails pertaining to the Services you have requested. Additionally, we may send you certain non-promotional communications related to our company and Services, from which you cannot opt out (such as updates regarding our Services or changes to our Terms of Service or Privacy Policy).

• “Do Not Track.” "Do Not Track" (“DNT”) is a privacy preference that users can configure in specific web browsers. It is important to note that our Services and website do not respond to or honor DNT signals or similar mechanisms that are transmitted by web browsers.

• Cookies and Interest-Based Advertising. Cookies are small text files used by websites to enhance the user experience. Our website utilizes cookies for various purposes, including personalizing content and advertisements, providing social media features, and analyzing our traffic. We employ different types of cookies, some of which may be placed by third-party services that appear on our pages.

 

 

We share information about your interactions with our website with our social media, advertising, and analytics partners, who may combine this data with other information that you have provided to them or that they have gathered from your usage of their services.

According to applicable laws, we are allowed to store cookies on your device if they are essential for the operation of this site. For all other categories of cookies, we require your consent. You can modify or withdraw your consent at any time through the Cookie Declaration available on our website. Your consent pertains to the following domains: www.tynos.io. You have the ability to limit or prevent the use of technologies on your device or to remove them by adjusting your preferences as allowed by your browser or device. Please note, however, that altering your preferences may lead to suboptimal functionality of our services. Additionally, cookie-based opt-out options may not work effectively on mobile applications. Nonetheless, you can opt out of personalized advertisements on specific mobile applications by following the provided instructions for Android, iOS, and others.

 

 

The online advertising industry offers websites that allow individuals to opt out of receiving targeted advertisements from data partners and other advertising associates involved in self-regulatory programs. For further information on targeted advertising, consumer choice, and privacy, you may visit the Network Advertising Initiative, the Digital Advertising Alliance, the European Digital Advertising Alliance, and the Digital Advertising Alliance of Canada.

Please be aware that you must opt out separately in each browser and on every device.

 

‍

6. Security of Personal Data

 

Please note that it is necessary to opt out individually in each browser and on every device.

 

7. Cross-Border Data Transfers

We are a global organization with our headquarters based in the United States. As a result, we may transfer Personal Data outside the country in which it was initially collected, as well as outside the European Economic Area (EEA) to locations such as the United States, Brazil, Costa Rica, the Philippines, and Canada, among others. All information processed by us may be transferred, processed, and stored globally, including in jurisdictions with data protection laws that may differ from those in your location. We are committed to protecting your Personal Data in accordance with applicable legal requirements. If our processing of Personal Data is subject to laws that impose restrictions on transferring such information to countries lacking adequate protection, we will implement appropriate safeguards. This may include entering into suitable contractual agreements with relevant parties or complying with similar data transfer regulations to ensure the security and confidentiality of the Personal Data.

Whenever we transfer Personal Data from outside the United States, we utilize the EU-U.S. Data Privacy Framework to facilitate the transfer of personal data from the European Union/European Economic Area to the U.S. (refer to the section titled "EU-U.S. Data Privacy Framework Notice" below). Additionally, we employ standard contractual data protection clauses that have been approved by the European Commission to ensure the secure transfer of information collected from the European Economic Area, the United Kingdom (the "UK"), and Switzerland.

8. Data Privacy Framework Notice

Tynos AI is committed to complying with the principles of the EU-U.S. Data Privacy Framework (“EU-U.S. DPF”), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as established by the U.S. Department of Commerce. We rely on the European Commission’s adequacy decision for the EU-U.S. DPF to facilitate the transfer of personal data from the European Economic Area. Tynos AI adheres to the EU-U.S. Data Privacy Framework Principles (“EU-U.S. DPF Principles”) for the processing of personal data received from the European Union in accordance with the EU-U.S. DPF, as well as data received from the United Kingdom (and Gibraltar) under the UK Extension to the EU-U.S. DPF. In case of any conflict between the provisions of this Policy and the DPF Principles, the DPF Principles shall take precedence. For further information about the Data Privacy Framework (DPF) program and to view our certification, please visit our website. https://www.dataprivacyframework.gov/.

 

In accordance with the DPF Principles, we are accountable for the processing of personal data that we receive, as well as for any personal data that we transfer to a third-party service provider, provided that such processing is inconsistent with the Data Privacy Framework.

If you have any questions, concerns, or complaints regarding our adherence to the DPF Principles, we invite you to contact us using the information provided in the "Contact Us" section below. This section also contains details about our EU representative, who is available to address your inquiries or complaints.

Furthermore, if you have a complaint regarding a violation of the DPF Principles that has not been resolved through other avenues, you may have the option to seek binding arbitration, as further explained on the Data Privacy Framework website.

 

9. Aggregated and Analytics Information

 

We employ standardized analytics tools to assess user interactions with our Website and Services. The privacy policies governing these tools are distinct to each provider, and they utilize their own cookies to deliver their services (further information regarding cookies can be found in Section 5 above).

Tools such as Google Analytics are utilized to gain insights into user behavior, which informs us on how to enhance user experience and prioritize necessary improvements. Occasionally, we may incorporate additional analytics tools to support our Services and operational activities. The privacy practices associated with these tools are subject to their respective privacy policies.

 

To learn more about how Google utilizes data when you access their services, please visit: http://www.google.com/policies/privacy/partners/.

We utilize anonymous, statistical, or aggregated information, which may be shared with our partners for legitimate business purposes. This practice does not impact your privacy, as it is not feasible to extract data from the aggregated information that can be directly linked to you.

10. Specific provision for EEA, UK and Swiss residents

 

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council dated 27 April 2016 ("GDPR"), we act as a data controller with regard to the Services we offer you, as well as the information you provide to us as a job applicant. If you reside within the European Economic Area ("EEA"), the United Kingdom, or Switzerland, our processing of Personal Data as a data controller is grounded on the following lawful bases:

  • The execution of a contract with you when we facilitate and maintain our Services. The processing of your account information, content, and technical details is essential for us to deliver our Services effectively. Without this information, it may not be possible for us to provide our Services to you.
  • Our legitimate interests in safeguarding our Services from abuse, fraud, or security threats, as well as in enhancing, developing, or marketing our Services. This may involve processing account information, content, and technical data.
  • Your consent when we explicitly request your approval to process your Personal Data for a specified purpose which we will disclose to you. You have the right to withdraw your consent at any time.
  • Compliance with our legal obligations when we utilize your Personal Data to adhere to applicable laws or to protect the rights, safety, and property of ourselves, our affiliates, our users, or third parties.

 

At any time, you may reach out to our privacy team at: contact@tynos.io to exercise your rights as outlined by law:

  • You have the right to access your Personal Data that we hold, along with information regarding how and on what basis this data is processed. If you find that any of the Personal Data associated with you is inaccurate, incomplete, or outdated, please provide us with the necessary details so that we can rectify it.
  • You may contact us if you wish to withdraw your consent for the processing of your Personal Data. Please note that exercising this right will not affect the legality of processing based on consent prior to its withdrawal.
  • You are entitled to request the deletion or restriction of access to your Personal Data under certain limited circumstances, as detailed in the GDPR, with specific exceptions. If we are required to delete your Personal Data in response to your request, please be aware that it may take time to remove all residual copies from our active servers, backup systems, and third parties (as described in section 4).

 

If you choose to exercise one or more of the rights mentioned above, in accordance with applicable legal provisions, you have the right to request information about third parties that hold Personal Data pertaining to you, and these parties will act in compliance with this privacy policy.

  • You have the right to request the transfer of your Personal Data in accordance with your right to data portability.
  • You may object to the processing of your Personal Data, including in the context of direct marketing.
  • You have the right not to be subjected to a decision based solely on automated processing, including profiling, that has legal effects concerning you or significantly impacts you in a similar manner.
  • You have the right to access a copy or details of the safeguards under which your Personal Data is transferred outside of the EEA.
  • You are entitled to file a complaint with a data protection supervisory authority.

 

Please be advised that when you submit a request to exercise your rights, we will need to reasonably verify your identity and location. We will ask you to provide credentials to confirm your identity and may inquire further to understand the nature and scope of your request. We will investigate your inquiry and make sincere efforts to respond in a timely manner.

In cases where we process Personal Data as part of the Services, acting as a data processor for our users, we are dedicated to supporting our data controllers in fulfilling the aforementioned rights under the GDPR.

Should you have any concerns regarding our handling of your Personal Data, we invite you to reach out to our privacy team at: contact@tynos.io 

 

11. U.S. State Law Disclosures

 

Several U.S. states have implemented privacy laws to bestow new privacy rights upon their residents.

As dictated by local legislation and subject to applicable exceptions, individuals may possess privacy rights concerning their Personal Data, which include the following:

·      The right to access their information

·      The right to correct any inaccurate information

·      The right to opt out if a business "sells" their information, utilizes it for specific advertising purposes, or profiles them for decisions with legal or similarly significant implications

·      The right to be informed about a business's data practices

·      The right to nondiscrimination when exercising their privacy rights

·      The right to delete their personal information

 

 

We do not "sell" Personal Data or "share" Personal Data for cross-contextual behavioral advertising as defined by applicable local legislation. Furthermore, we do not process sensitive Personal Data for the purpose of inferring consumer characteristics.

Exercising Your Rights. Where applicable under local law, you may exercise the privacy rights outlined in this section by submitting a request to:

 

Tynos AI, Inc.

1301 Riverplace Blvd Ste 800,
Jacksonville, FL 32207, USA‍
contact@tynos.io

‍

 

Verification. To ensure the protection of your Personal Data from unauthorized access, modification, or deletion, we may require you to verify your credentials prior to submitting a request to access, correct, or delete your Personal Data. If you do not hold an account with us, or if we detect any potentially fraudulent or malicious activity, we may request additional Personal Data and proof of residency for verification purposes. Should we be unable to confirm your identity, we will regrettably be unable to fulfill your request.

Authorized Agents. You may also submit a request regarding your rights through an authorized agent. In this case, the agent must provide a signed written authorization to act on your behalf, and you may also be required to independently verify your identity and furnish proof of residency with us. Requests from authorized agents may be directed to contact@tynos.io.

Appeals. Depending on your jurisdiction, you may have the right to appeal our decisions regarding requests to exercise your rights under applicable local laws. To submit an appeal, please send your request to contact@tynos.io.

 

Additional Privacy Rights for California Residents

California's Shine the Light law, as outlined in California Civil Code Section 1798.83, allows California residents to request and receive, once per year and at no cost, a list of third parties to whom we have disclosed their Personal Data, if applicable, for direct marketing purposes during the previous calendar year. This request will also include details about the types of Personal Data that were shared with those parties.

12. Children’s Information

The Services are not intended for children under the age of 13 (or any other age as mandated by local regulations), and we do not intentionally collect Personal Data from minors. If you become aware that your child has submitted Personal Data to us without your consent, please contact us using the information provided below. Should we discover that we have collected a child’s Personal Data in violation of applicable laws, we will take immediate action to delete such information.

13. Data Retention And Deletion

 

We retain various types of Personal Data for varying durations, based on the purposes for processing this information, our legitimate business interests, and the legal requirements established by applicable laws.

We will maintain your contact details to facilitate ongoing communication. You may contact our privacy team at any time, either before or after the termination of the Services, at: contact@tynos.io to request the deletion of your contact information.

Please be aware that we may retain your information without utilizing it unless necessary, and only for the duration required by legal obligations and proceedings. We will not retain your Personal Data for longer than is reasonably necessary for the purposes outlined in this privacy policy.

We will retain aggregated, non-identifiable information indefinitely, and to the extent that it is reasonable, we will remove or anonymize potentially identifiable Personal Data once it is no longer required for processing.

As long as you continue to use the Services, we will maintain your information, unless mandated by applicable law to delete it.

 

14. Changes to This Privacy Policy

 

We periodically need to make updates to this privacy policy. For updates that are minor and have little to no impact, they will take effect seven days after we post a notice on the Services’ platform and/or our website, or after we notify you via email or through the Services. Significant changes will be effective thirty days following the initial posting of our notice. Changes to this privacy policy will be effective as of the date indicated as "last updated."

Your continued use of the Services or our website after the new privacy policy takes effect signifies your acceptance of the updated policy. Please be aware that if we are required to modify the privacy policy to comply with legal requirements, the new policy will take effect immediately or as mandated.

 

15. Contact Us

If you have any inquiries regarding our privacy practices or this Privacy Policy, or if you wish to exercise the rights outlined in this Privacy Policy, please reach out to us at:

Tynos AI, Inc.

1301 Riverplace Blvd Ste 800,
Jacksonville, FL 32207, USA
‍
contact@tynos.io
‍

If you are an EEA resident and have any concerns about the way we process Personal Data related to you, you are welcome to contact our representative in the EU at: contact@tynos.io. We will look into your inquiry and make good-faith efforts to respond promptly.

This website uses cookies to improve your web experience.